Get in Touch with Us
Have questions, feedback, or need assistance? We’re here to help! Fill out the form below, and our team will get back to you within 24-48 hours.
Frequently Asked Questions
How long does shipping take?
Our standard delivery time varies by country. Below are the estimated delivery timeframes:
📍 United States: 5-12 business days
📍 Canada: 5-9 business days
📍 United Kingdom: 6-10 business days
📍 Australia: 7-12 business days
📍 New Zealand: 6-10 business days
These timeframes include dispatch and transit times, but please note that delivery may be affected by customs processing, courier delays, or peak periods.
🚀 Once your order is shipped, you’ll receive a tracking link to stay updated on its journey!
💡 If you have any questions, feel free to contact our support team—we’re happy to help!
Tracking Your Order
Once your order has been dispatched, you can track its journey via our Track My Order page using your tracking number.
Is The HyperClear System™ suitable for sensitive skin?
Yes, it’s dermatologist-tested and formulated to be gentle on all skin types, including sensitive skin.
What’s your return policy?
We offer a 100-day Money-Back guarantee. If you’re not completely happy with your purchase, you can return it—no questions asked. We understand that you may need some time to decide on your purchase. You can return your order free of charge by contacting us at info@skynethic.com. Please ensure that your return meets the following conditions:
Return Conditions:
- Return Period: You can return your items up to 100 days after receiving your order.
- Product Condition:
- Packaging: Please return products in undamaged packaging (ideally the original shipping box).
- Damaged or Used Items:
- Returning Gifts with Purchase: If you return your entire order, please include any promotional gifts received. If the gift is not returned, the value of the gift will be deducted from your refund.
How to Start a Return:
Simply contact our support team at info@skynethic.com with your order number and the reason for your return. We’ll provide you with the next steps and a return label.
Additional Tip:
Always keep your shipping receipt until your return has been fully processed. This ensures we can assist you if there are any issues during the return process.
If you have any questions about your return or need assistance, our team is here to help! Reach out anytime at info@skynethic.com.
How soon will I see results with The HyperClear System™?
Most users see visible improvements within 14 days, with optimal results achieved in 6-8 weeks.
Payment & Security
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, AMEX) and PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details. Your information is never stored on our servers.
What happens if my payment fails?
After placing your order, you’ll usually see the purchase amount immediately deducted from your account. The payment reference often includes your order number. If you’re unsure about your order status, see which situation applies to you below:
1. Order Not Paid, Amount Not Deducted
If the payment hasn’t been processed, your order wasn’t successful. Don’t worry—you can place a new order, even if you’ve already received an order number.
2. Payment Processed, No Confirmation Email
You should receive your order confirmation within an hour of placing your order. If you haven’t received it, check your spam or junk folder. Still no confirmation? Contact us at info@skynethic.com, and we’ll assist you promptly.
3. Order Confirmation Received, No Shipping Update
You’ll receive shipping details, including tracking information, as soon as your order is dispatched. If you haven’t received this information within the expected timeframe, feel free to reach out to our team at info@skynethic.com.
If you have any questions or need further assistance, our support team is here to help! Contact us at info@skynethic.com for a quick resolution.
Shipping & Delivery
How long does it take for my order to arrive?
Our standard delivery time varies by country. Below are the estimated delivery timeframes:
📍 United States: 5-12 business days
📍 Canada: 5-9 business days
📍 United Kingdom: 6-10 business days
📍 Australia: 7-12 business days
📍 New Zealand: 6-10 business days
These timeframes include dispatch and transit times, but please note that delivery may be affected by customs processing, courier delays, or peak periods.
🚀 Once your order is shipped, you’ll receive a tracking link to stay updated on its journey!
💡 If you have any questions, feel free to contact our support team—we’re happy to help!
📦 Tracking Your Order
Once your order has been dispatched, you can track its journey via our Track My Order page using your tracking number.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package in real-time.
Track My Order
Do you offer international shipping?
We currently ship to the following countries:
📍 Australia – 7-12 business days
📍 United States – 5-12 business days
📍 Canada – 5-9 business days
📍 United Kingdom – 6-10 business days
📍 New Zealand – 6-10 business days
These timeframes include dispatch and transit times, but please note that delivery may be affected by customs processing, courier delays, or peak periods.
🚀 Once your order is shipped, you’ll receive a tracking link to stay updated on its journey!
💡 We’re working on expanding to more locations soon—stay tuned! If you have any questions, feel free to contact our support team—we’re happy to help!
What happens if my package is delayed?
We’ll help you resolve it! Contact our support team at info@skynethic.com, and we’ll coordinate with the carrier to get your order to you ASAP.
Do I need to pay customs or duties?
For international orders, customs fees may apply based on your country’s regulations. You’ll be responsible for covering these costs.
My Order
I have not received an order confirmation, was my order successful?
Your order confirmation email should arrive within an hour of completing your purchase (make sure to check your spam or junk folder just in case). If you haven’t received it yet, don’t worry—check if the payment has been deducted from your account. If it has, your order is on its way! You can also find your order number in your payment reference.
Still no confirmation after a few hours? Let us know at info@skynethic.com, and we’ll step in to ensure your journey with Skynethic starts seamlessly. Your glow is our priority!
Can I change or cancel my order?
Yes, but only if it hasn’t shipped yet. Contact us ASAP at info@skynethic.com to request changes.
What if I entered the wrong shipping address?
Let us know immediately at info@skynethic.com. If the package hasn’t shipped, we’ll update the address for you.
What do I do if my order is damaged or incorrect?
Email us with photos of the issue, and we’ll send a replacement or refund right away.
Returns & Refunds
What’s your return policy?
We offer a 100-day satisfaction guarantee. If you’re not completely happy with your purchase, you can return it—no questions asked. We understand that you may need some time to decide on your purchase. You can return your order free of charge by contacting us at info@skynethic.com. Please ensure that your return meets the following conditions:
Return Conditions:
- Return Period: You can return your items up to 100 days after receiving your order.
- Product Condition:
- Packaging: Please return products in undamaged packaging (ideally the original shipping box).
- Damaged or Used Items: Unused and unopened products must be returned in their original condition to qualify for a full refund. Lightly used products may be eligible for a partial refund or store credit, depending on their condition upon return. If your product arrives damaged, you must contact us within 48 hours with photos, and we will issue a replacement or refund. For health and safety reasons, heavily used, opened, or nearly empty products cannot be returned. If you have any concerns, our customer support team is happy to assist you!
- Returning Gifts with Purchase: If you return your entire order, please include any promotional gifts received. If the gift is not returned, the value of the gift will be deducted from your refund.
How to Start a Return:
Simply contact our support team at info@skynethic.com with your order number and the reason for your return. We’ll provide you with the next steps and a return label.
Additional Tip:
Always keep your shipping receipt until your return has been fully processed. This ensures we can assist you if there are any issues during the return process.
If you have any questions about your return or need assistance, our team is here to help! Reach out anytime at info@skynethic.com.
How do I start a return?
Email us at info@skynethic.com with your order number and reason for return. We’ll guide you through the process and provide a return label.
Do you offer exchanges?
Yes! If you’d prefer to try a different product, we’ll happily exchange it for you.
When will I receive my refund?
Refunds are processed within 3-5 business days of receiving your return. The funds will appear in your account depending on your bank’s processing times.
Product Information
What makes the The HyperClear System™ special?
The HyperClear System™ is a clinically proven, dermatologist-approved 2-step solution that fades dark spots, repairs the skin barrier, and prevents breakouts—without irritation. Powered by stabilized Vitamin C and next-gen Retinol (HPR), it delivers visible results in just 14 days while being gentle enough for all skin types.
Is your serum set cruelty-free?
Yes! All Skynethic products are cruelty-free and never tested on animals.
How do I know if this is right for my skin type?
Our products are formulated for all skin types, including sensitive, oily, dry, and combination skin.
Can I use it with other skincare products?
Absolutely! Just avoid layering it with strong acids or retinol in the same routine to prevent irritation.
How long will a bottle last?
With daily use, one bottle of The HyperClear System™ Set lasts up to 2-3 months.
Using the Radiance Blueprint
What is the Radiance Blueprint?
The Radiance Blueprint is your ultimate guide to clear, radiant skin—faster. Designed by skincare experts, it breaks down exact routines, insider tips, and science-backed strategies to help you fade dark spots, strengthen your barrier, and prevent breakouts with maximum results. Normally $75, yours FREE for a limited time with your order.
How do I access The Radiance Blueprint?
Sign up with your email on The Radiance Blueprint, and we’ll send it straight to your inbox.
Do I need the serum to use The Radiance Blueprint?
While the blueprint is designed with our products in mind, the tips and routines work universally for post-acne care.
Sustainability
How is Skynethic reducing waste?
We use 100% recycled packaging, sustainably sourced ingredients, and partner with eco-conscious suppliers.
What’s your long-term sustainability plan?
Our goal is to become carbon-neutral by 2028 and expand our initiatives to support global reforestation and waste reduction.
Can I recycle your packaging?
Yes! All our packaging is designed to be easily recyclable.
Common Concerns
I’ve tried everything, will this really work?
Yes! Our formulas are designed to address post-acne scars and uneven tone, with visible results in just 14 days.
What if I don’t like the product?
If you don’t love your results, you’re fully covered. We offer a 100-day Money-Back Guarantee because we believe in skincare that actually works. If it’s not for you, just reach out—we’ll make it right. No stress, no hassle.
What if I have questions not covered here?
Our support team is here for you! Email us anytime at info@skynethic.com.
Get in touch with us
Have questions, feedback, or need assistance? We’re here to help! Fill out the form below, and our team will get back to you within 24-48 hours.
